Delivery & Returns

Delivery

UK Mainland orders are shipped within 2 - 3 working days from ordering.

Please allow up to 5 working days for personalised orders at busy times, though we will try to get your order to you as quickly as possible. (Please do contact us if you need your print for a specific date.)

Your print will be shipped via DPD on a next day delivery and you will receive a tracking number when your order is dispatched.

Outside of the UK, delivery is via DHL.

Please contact management@terrykneeshaw.com for a delivery estimate if you are outside of the UK.

Damages

Very occasionally items can be damaged during transit. If this happens, please fill out our online form so that we can collect the damaged item from you and arrange a replacement: Damaged Item Return

Returns

If you are unhappy with your print, please complete our returns form using this link: Returns Request Form

Once the form is completed, please send the item back to us in the original packaging, and in re-saleable condition, within 7 days from receipt of your order.

Once received and approved, we will process your refund.

Please note that personalised items are non-returnable.

Our postal address is:

Terry Kneeshaw Art

Coatham Hall

Coatham Mundeville

Darlington

DL3 0XL