Shipping policy

Shipping Policy

Thank you for choosing Terry Kneeshaw Art! We're committed to ensuring that your items arrive promptly and in perfect condition. Our shipping policy is designed to be transparent and straightforward, providing you with a seamless shopping experience from start to finish.

UK Mainland Delivery

For A3 Framed Prints, A2 Unframed Prints, A2 Framed Prints, and A2 Personalised Prints:

  • Order Placement (Day 1): When you place your order, our team gets to work to ensure a swift process.
  • Dispatch (Day 1-2): Your order is processed and dispatched from our warehouse within 1-2 working days.
  • Delivery (Day 2-3): Expect your order to arrive at your doorstep within 1-3 working days from the time of placement.

For All Other Products:

  • Delivery Time: For all other products, please allow 5 - 7 working days for delivery. This timeframe begins from the moment your order is placed and encompasses processing, dispatch, and delivery.

International Delivery

  • Carriers: We partner with reliable carriers such as DPD and UPS for our international shipments, ensuring your order is in good hands.
  • Tracking: A tracking number will be provided once your order is dispatched, allowing you to monitor its journey.
  • Customs and Duties: Please be mindful that international shipments may incur customs charges, determined by your local customs office. These charges are beyond our control, and we advise checking with your local authorities for any potential fees.
  • Delivery Time: For international deliveries, please allow 7 - 10 working days for your order to arrive.

Additional Information

  • Working Days: Our operational days are Monday through Friday, excluding public holidays. Orders and deliveries are not processed on weekends or public holidays.
  • Special Requests: If you have a specific deadline or need your order by a particular date, please contact us directly. We'll do our best to accommodate your request and ensure timely delivery.
  • Customer Support: Our customer service team is here to assist you with any questions or concerns about your order or our shipping policy. Please don't hesitate to get in touch.

A Terry Kneeshaw Art, we value your trust and strive to deliver excellence not just in our products, but also in our service to you. We appreciate your business and look forward to serving you again.